About Us
About 13 Senses
Welcome to 13 Senses, where fashion meets individuality. Our mission is to provide unique and stylish clothing that empowers you to express your true self. We believe that fashion is more than just clothing; it’s a statement, a reflection of your personality, and a celebration of your uniqueness.
Our Story
13 Senses was born out of a passion and a desire to create a space where everyone can find something that speaks to their style. Our journey began with a simple idea: to offer clothing that stands out, just like you.
Our Collection
At 13 Senses, we curate a diverse range of clothing and accessories that cater to different tastes and styles. Whether you’re into trendy clubwear, cottagecore, or modern chic, we have something for everyone. Our collections are carefully selected to ensure a large range of unique designs, as well as catering to current trends.
Our Values
- Individuality: We celebrate uniqueness and believe that fashion should be a true reflection of who you are.
- Customer Focus: Your satisfaction is our top priority. We aim to provide excellent customer service and a seamless shopping experience.
- Community: While we collaborate with vendors to bring you fashionable pieces, our ultimate goal is to expand and shift a majority of our sourcing to small artists. Stay tuned for community-driven events that highlight the hidden artists all around us.
Join Our Community
When you shop at 13 Senses, you’re not just buying clothes; you’re joining a community of like-minded individuals who value creativity and self-expression. Follow us on social media to stay updated on the latest trends, events, and exclusive offers. Share your unique style with us using #13Senses and become part of our community.
1. Return shipping is free on the first return.
2. This return shipping fee is $7.99 or currency equivalent. Oversized returns may be are subject to additional charges.
3. If there is a free return label for an item in your order, and you request a return for a different item on the same order, then you need to pay for the shipping fee for the additional item.
When will I receive my refund?
Refund timeline: typically 3-14 business days (in some cases, 20 business days) after we've issued the refund.
Is there anything I can't return?
Most items are eligible for returns if you're not happy. However, there are some categories or situations where returns are not allowed:
All categories: Items that are worn, washed, damaged, with tags, packaging or hygiene sticker removed or incomplete.
Perishable goods: Fresh & Frozen Food, Dairy & Eggs, Live plants, etc.
Overweight, large-size products | Overweight, large-size products such as bikes, furniture, lithium batteries, etc.
Virtual products
Customized products
**want to say hello, don’t hesitate to reach out. Visit our Contact Us page for more information. Thank you for choosing 13 Senses. We’re excited to be part of your fashion journey.
